THE IMPACT OF FORKLIFT DRIVERS’ BEHAVIOR ON WAREHOUSE PERFORMANCE Prof.dr. R. de Koster, Rotterdam School of Management, Erasmus University Drs
نویسنده
چکیده
Motivation The importance of managers in maintaining high levels of warehouse performance (quality, productivity, flexibility, safety, sustainability, responsiveness) has been shown before in several studies. However, the impact of shop floor workers, specifically forklift drivers, has not been studied so far. As internal transportation is critical in many warehouses, it can be expected that, in particular for warehouses with a large number of warehouse trucks (order pickers, fork lifts, reach trucks, narrow-aisle trucks, ...) behaviour, i.e. driving style, of warehouse truck drivers has an impact on overall performance.
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